Customer portal for fulfillment service providers: what merchants really expect
Merchants want to see what happens to their goods in your warehouse. A good portal answers the most frequent questions before anyone calls, and shows your name while doing so.
What a customer portal has to show
- Stock per item, with available, reserved and blocked quantity.
- Orders with status: received, in picking, shipped, with tracking number.
- Returns with reason and condition of the goods.
- Goods receipts, announced and booked, with discrepancies.
- Reports and billing: volumes, lead times and charged services per month.
Why the portal should carry your brand
Many fulfillers give their merchants access to a third-party system. The merchant then experiences your service under the name of a software vendor, and at the next price negotiation only the price per pick counts.
A portal with your logo and your address makes visible the service you provide anyway. It is the place where you can offer and bill further services: product data maintenance, forecasts, EDI or marketplace service.
What is often forgotten
- Separate areas per merchant with rights and roles, so that no merchant sees another merchant’s data.
- Notifications about anomalies, for example when a stock level does not match the shop.
- A log of which data came from which system and when. That ends discussions about errors.
Place a portal in front of your warehouse system
You do not have to change your warehouse system to give your merchants their own portal. X-Sitter CONNECT is placed in front of the existing warehouse system: your merchants’ systems talk to CONNECT, your warehouse system only to CONNECT. The portal runs under your name, from 690 € per month.
How Mönig Logistik manages 48 merchants and a tax warehouse via one system is described in the References.
Stand: October 2026